Frequently asked questions

After you send your resume we review your portfolio within a few business days. If your work fits an open role we book a short intro call, then a small scoped art test related to the role, and finally a project agreement with scope, timeline and rate. Each step is confirmed before moving to the next.

Most of our roles are freelance and per project, since our pipeline is tied to productions. Some positions open as full-time when the pipeline is steady. Each job page states which it is under Engagement.

Yes. Our team works remotely across time zones. Some projects may require a few sync hours per week in CT or PT.

No. We are based in México but work with artists worldwide. We invoice and contract internationally.

Each role states this on its job page. Short scoped tests are usually unpaid; a longer test that produces usable work is paid at the agreed project rate.

Yes. Use "Send us your resume" at the bottom of the Careers page and we will keep your profile on file.

Start with "Tell us about your project" in the footer, or email us directly. Within two business days we set a 30-minute call to understand the scope. We then send a proposal with milestones, timeline and price. Once approved, we kick off.

We price per project, not per hour, based on scope, deliverables and timeline. A small consultation can be a fixed fee; a production engagement is milestone-based with payments tied to approved deliverables.

It helps to have a rough brief: what you are making, target platforms, key references, timeline and budget range. If you do not have all of it, we can still talk and help you shape it in the first call.

Three branches: Games (concept, 3D, environments, characters, technical art), Media (motion graphics, editing, VFX for film and video) and Tech (technical art, pipeline, real-time). See each branch page for the full list.

Yes. We routinely sign mutual NDAs before sharing project details. Send yours or ask for ours.

Yes, from short consultations to a single deliverable. We will tell you up front if a project is too small or too large for us to take on well.

After kickoff we share a project tracker with milestones, a shared drive for deliverables, and a weekly sync. You get a dedicated point of contact at Soul iQ. Between syncs we post updates and gather feedback in the tracker.

Each milestone includes two rounds of revisions within its scope. Larger changes become a separate change request. Our proposals spell out what counts as a revision.

You do. On final payment, all rights to the delivered work transfer to you. We keep the right to show the work in our portfolio after your public release, unless an NDA says otherwise.

Depends on the service. Common deliverables: source files (Maya, Blender, ZBrush, Substance, After Effects, Premiere), game-ready exports (FBX, GLB, textures), and rendered video (ProRes, H.264). Specifics are agreed per milestone.

Asynchronously in the tracker so nothing is lost, and in the weekly sync for anything that needs a conversation. We respond within one business day.

We stay available for small adjustments at an hourly rate, and we are happy to pick up a follow-up project. We can also hand off clean source files and documentation to your in-house team.

If you are an active client, use the shared tracker for your project or email your point of contact at Soul iQ. For general questions, use the contact link in the footer.

Monday to Friday, 9:00–18:00 CT. We respond within one business day; urgent production issues on an active project are handled the same day where possible.

Through the shared project tracker we set up at kickoff. It shows milestones, deliverables, status and recent updates in one place.

Reach out to your point of contact. Cancellations are settled through the milestones listed in your proposal: you pay for work delivered and work in progress. We can also pause a project and resume later.